Frequently Asked Questions

Have a beauty treatment- or service-related question? Hopefully the FAQ section can help!

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General FAQs

Which Payment Methods do you accept?

We accept payment via Visa, MasterCard, Visa Debit, Visa Electron, American Express, cash and Paypal.

Do I need to mention if I have a health condition?

It’s essential that you declare any health condition before you go ahead with any treatments so that the therapist is aware.

What’s your cancellation policy?

Your appointment has been reserved specifically for you, therefore should you need to cancel or reschedule your treatment, we require at least 24 hours’ notice before the appointment. Please note that a failure to provide the 24 hours’ notice will result in 50% of the treatment being charged to your account. Missed appointments are charged at 100% of the treatment value as these slots cannot be filled.

For appointment slots of over 2 hours, at least 48 hours’ notice must be given in the event of cancellation or reschedule.

Why do I need to give my credit/ debit card details?

This is to secure your booking. We only take £30 deposit for Eyelash Extensions & Nail extensions.

Do I need to give my credit card details over the phone?

If you don’t feel comfortable giving your details over the phone, you can book online via our website.

Do you take deposits?

We take deposits for all eyelash extensions and nail extensions. All deposits are strictly non refundable if you cancel less then 24 hours before. If you don’t cancel your appointment within the timeframe (24hrs) you will forfeit your deposit.

Is there an underage policy?

Anyone under the age of 16 will need to have permission in writing/signed from parents/ legal guardians.

Facials

I have sensitive skin. Do you cater to this skin type?

Yes, we treat various skin types. These include sensitive skin, hyper pigmentation, sun damage, fine lines and wrinkle, blemishes, lifting and firming, puffy eyes, dark circle and lines.

Can I wear make-up before?

We recommend not wearing make-up as we want to work with clear and clean skin. If you do have make-up on, the therapist will remove it during the cleansing part of the facial.

Can I have a facial after Botox?

We advise leaving a gap of 24 hours between Botox and a facial. We also advise consulting your clinical practitioner to get the best advice.

I’m unsure what my skin type is. What facial do I choose?

When you come to Juju’s you will fill out a consultation form, which will take 5 to 10 minutes to complete, and the therapist will then assess your skin type.

I haven't had a facial before. Which one should I choose?

You will fill out a consultation form with relevant details for 5 to 10 minutes. The therapist will then assess your skin and go through what facial type best suits you. You can then proceed with the facial.

What happens during a facial?

You will fill out a consultation form, then be taken to a private room with your therapist. We recommend wearing comfortable clothes as you will be lying down for approximately an hour. The therapist will then assess your skin and from there, she will cleanse and tone your face and apply moisturiser. This will be followed by a gentle exfoliation to remove dead skin cells which will open your pores up and then a peel.

After the skin health assessment, the therapist will perform a meta-skin analysis by cleansing your skin and using a magnifying lamp to determine best treatment. They will then treat or repair any skin concerns. Finally, the therapist will use moisturiser to hydrate and protect your skin. This includes a touch point massage to release any tension for ultimate relaxation. Expect instant results.

Can I have a facial if I'm pregnant?

We only accept pregnant women if they have a letter permitting the treatment from their doctor. If you are breastfeeding, please consult a doctor.

What aftercare should I follow?

Get a good night’s sleep, eat wholesome nutritious foods and hydrate.

Eyelash Extensions

What type of eyelash extensions do you offer?

We use classic, premium lightweight and Russian volume.

You can choose a variety of different looks including natural, glamorous or dramatic.

Are your eyelashes cruelty-free?

Yes, as they are hypoallergenic, vegan and cruelty free.

How long does application take?

Eyelash extensions average 2 to 3 hours depending on the look you want. If you’re going for natural, this will take 2 hours but if you’re going for a dramatic look, this will take closer to 3 hours.

Eyelash extensions infills vary on what you think you need. This ranges to one hour to one hour 30 mins. Each infills are allocated depending on time and how full you want the lashes to look.

It’s a relaxing process so lie down and unwind.

How long do eyelash extensions last for?

Eyelash extensions will last for 3 to 4 weeks if you look after them. If you want eyelash extensions to look their best, we recommend 2-3 weeks after initial appointment for infills.

Book in advance to ensure infill appointments are available. We recommend to do this four weeks to have a new set as infills will not be possible.

What aftercare should I follow?

Avoid contact with water for 24 hours. Do not use an oil-based make-up remover. Keep the eye area very clean.

Do you use sensitive glue?

All eye glues contain the ingredient Cyanoacrylate. However, we do not use sensitive glue because it doesn’t keep retention of lash but we use a lot of sensitive glues with a smaller dosage.

Can I have eyelash extensions if I have an allergic reaction?

No because the likelihood is you will have an allergic reaction again.

Please bear in mind that an allergic reaction is something you can develop at any time when having your lashes done so if you have any discomfort around the eyes, consult your GP immediately and contact JUJU’s.

Spray Tanning

What do I need to do before a spray tan?

We recommend waxing 2 to 3 days in advance of a spray tan. We advise to rigorously exfoliate the night before or on day to get best results. Shaving can be done after spray tan has been washed off – please do not do it before as brown shaving dots will emerge.

Will I be required to take off my clothes before a spray tan?

When you get inside the room, you will be taken inside and asked by therapist to get undressed. If you want to leave your underwear on, you’re welcome to but please be aware that you may get tan lines.

How long does a spray tan last for?

Typically a spray tan will last for 5-7 days.

How can I maintain the spray tan colour consistency for longer?

After 5-7 days, we recommend coming back to the salon for another spray tan. Please ensure to exfoliate beforehand.

Can I shower after a spray tan?

It is best to wash off the solution after eight hours or more.

Waxing

How long should my hair be before a wax?

Ideally, a minimum of an inch. You need to wait 2 weeks for another wax appointment so growth comes through and skin will be smooth and even.

What is the difference between Brazilian and Hollywood wax?

The ‘Brazilian’ usually leaves a landing strip of hair at the front but removing hair below and your backside. The Hollywood removes all hair from the front, middle and back.

I never had a wax before. Will it hurt?

We use two different types: hot wax and strip wax. Hot wax is for intimate areas and strip wax is for larger areas like arms and legs.

With hot wax, we’ve been told by clients it is virtually painless but this all depends on individuals’ pain thresholds. Hot wax is known to be less painful than strip wax – we never use strip wax on intimate areas.

What treatments do you need a patch test?

LVL lashes, eyelashes and eyebrow tinting. We don’t accept clients who haven’t had a patch test before. Please wait 24 hours and give us a call if anything happens.

Need further assistance?

Contact us today and we’ll be happy to help!

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