If arrival is delayed, we will make every effort to accommodate your appointment. However, this is not always possible and service time may be reduced to avoid delays for other customers. Despite a shortened treatment, latecomers will still be charged at full value.
Appointments missed by 10 minutes or more that we are unable to accommodate will be charged 100% full value. Last minute changes to appointments will be honoured, but only if a service appointment is available for a later time in the day and other customers are not inconvenienced.
CANCELLATION AND NO SHOW POLICY
Customers who book appointments and give at least 48 hours’ notice of cancellation will be given 100% credit at Juju’s Beauty Salon. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honoured only if the service time is available and other customers are not inconvenienced.
All service sales, retail sales and gift vouchers sales are final, with no refunds.
PAYMENTS & GRATUITY
Juju’s Beauty Salon Camden accepts Cash, MasterCard and Visa as payment.
Please notify us before your treatment if you have high blood pressure, health concerns, diabetes, or are pregnant. All of our customers will be asked to complete a consultation form before each appointment. This has been designed with your well-being in mind.
Children are invited to have certain types of treatments with us as long as they are accompanied by an adult. For more information about available treatments, please check our menu or speak to one of our beauty consultants as treatments may be subject to change.
Gift vouchers are available for all beauty treatments (but not retail products) and are not redeemable if lost or stolen. Gift Vouchers will expire one year after the purchase date. Gift voucher sales are final, with no refunds.
PRICES SUBJECT TO CHANGE
At Juju’s Beauty Salon we are constantly expanding our services. Although we make every effort to keep our website and treatment menu updated, please note that prices and services are subject to change at any time.
We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child. Therefore, all visitors must wait in our comfortable and relaxing reception area.
CUSTOMERS’ RIGHT TO KNOW
We strive to exceed our customers’ needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers’ right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.